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Terms and ConditionsHow Your Personal Data Is Actually Handled
Table of Contents
What Data Gets Collected
To register and use the platform, CaptainsBet collects data like your name, date of birth, identification document, phone number, and email address. This is what’s needed to verify your identity and give you access to betting and casino services.
How Your Data Is Used
Your data is mainly used to manage your account and, if you’ve opted in, to invite you to promotions or send relevant updates. If you asked to receive alerts or marketing communications, your contact details are used specifically for that purpose.
When Data Is Shared With Third Parties
Your personal data isn’t shared with third parties except in these specific situations:
- Where there’s a legal obligation to do so.
- To enforce the Terms and Conditions or other agreements.
- To protect the company’s property rights.
- For marketing purposes, only if you explicitly opted in to receive information from partners, advertisers, or affiliates.
Independent third-party providers may also be used to support online services. In those cases, they may have access to some information, but responsibility for how your data is used stays with CaptainsBet.
Your Rights Over Your Own Data
You’re the only person authorised to view, correct, update, or amend your personal information. You can also review your transaction and betting history at any time once you’ve logged in. As a player in Kenya, you have rights under the Data Protection Act, 2019, enforced by the Office of the Data Protection Commissioner (ODPC), including the right to access, correct, and request deletion of your personal data. To exercise these rights, contact support directly, whether you’re playing through sport betting offers or the casino side of the platform.
Data Security
Reasonable technical and organisational measures are applied to protect your information against accidental loss and unauthorised access. That said, the internet is an open system, and no one can guarantee with absolute certainty that unauthorised third parties will never find a way around those measures. There’s also no guarantee that communications or attachments are completely free of viruses or malicious code, and no liability is accepted for issues arising from that.
Updates to This Policy
If this policy changes, the updated version gets published on the official site. It’s worth checking back periodically to stay current on what data is collected, how it’s used, and under what circumstances it might be shared.
FAQ
What information do I need to provide to register?
Name, date of birth, an identification document, phone number, and email address.
Does CaptainsBet sell my data to third parties?
No. Data is only shared in the specific situations described in this policy, such as legal obligations or, with your explicit consent, for partner marketing.
Can I ask for my data to be corrected or deleted?
Yes. You’re the only authorised person to view or correct your data, and under Kenya’s Data Protection Act, you also have the right to request access, correction, or deletion. Contact support to act on this.
Where do I see my betting and transaction history?
Directly in your account, once you’re logged in.
What happens if this policy changes?
The updated version is published on the official site, so it’s worth revisiting this page from time to time.
