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Terms and ConditionsTerms and Conditions, Explained in Plain English
Table of Contents
Who Operates CaptainsBet
CaptainsBet is operated by Optim Development B.V. (registration number 154511), registered at Abraham Mendez Chumaceiro Boulevard 03, Curaçao. The platform is licensed and regulated by the Curaçao Gaming Control Board (GCB) under Licence Number OGL/2024/225/0601. Amariner Limited (registration number HE 417185), registered in Limassol, Cyprus, handles payment processing.
Account and Registration Rules
Registration is limited to those 18 and older. A few account rules are worth knowing in detail rather than skimming past:
- One account per person, household, device, IP address, card, or e-wallet.
- Duplicate accounts can be closed, with bets and funds from those accounts voided.
- Bonuses claimed while a duplicate account was active get cancelled, and already-withdrawn amounts may need to be returned.
- Accounts registered with disposable or invalid emails can be banned without any right to winnings or a deposit refund.
These account rules apply the same way whether you access the platform through captainsbet kenya login on the site or through the app.
How Bets Are Actually Settled
A handful of settlement rules explain situations that generate the most confusion:
| 📋 Situation | How It’s Handled |
|---|---|
| Odds or conditions change after you’ve placed a bet | Your existing bet keeps its original terms, only new bets follow the updated conditions |
| Obvious error in the odds or the bet itself | The bet may be voided and settled at odds of 1 (stake returned) |
| Outcome was already known when the bet was placed | Settled at odds of 1 |
| More than one winner in the same event | With 2 winners, the payout splits in 2; with 3 or more, settled at odds of 1 |
| Football match interrupted | Considered valid if the stoppage happens after the 70th minute; the bet stands and isn’t refunded |
| Internet drops while confirming a bet | Not valid grounds for voiding the bet |
If you disagree with how a bet was settled, you have 10 days to file a complaint, with your account number, date, time, event, stake, selection, odds, and reason for the dispute. For Cyber-Live games specifically, that window shrinks to 72 hours from the end of the game.
Verification and Fair Play
If the Security Department has questions about your identity or details, they can request supporting documents and hold payments until verification is complete, a process that can take up to 72 hours after documents are received. Practices like running multiple accounts, using automated betting software, arbitrage betting, or bonus abuse can lead to account closure, voided bets, and in serious cases, a report to relevant authorities.
Rule Changes and Jurisdiction
CaptainsBet can update these Terms at any time, and publishing the revised version on the site is what puts it into effect. Bets placed after that point follow the new rules. These Terms are governed by the laws of Kenya, Nigeria, Portugal, and other countries where the platform operates. It’s your responsibility to confirm that using the site doesn’t conflict with the gambling laws applicable to your specific location before you play. CaptainsBet doesn’t guarantee its services comply with every country’s legislation, so if you’re unsure about the legal position where you are, independent legal advice is worth getting.
FAQ
Can I have more than one account?
No. One account per person, household, device, or payment method. Duplicates get closed and any bets on them voided.
What happens if odds change after I've placed a bet?
Your bet keeps the terms it had when you placed it. Only bets made after the change follow the new odds or conditions.
How long do I have to dispute a settled bet?
10 days for most events, or 72 hours for Cyber-Live games specifically.
How long does identity verification take?
Up to 72 hours from when you submit the requested documents.
Which version of these Terms is legally binding?
The official English-language Terms and Conditions document is the binding version if there’s ever a discrepancy with a summary or translation, including this page.
